We take data protection seriously and safeguarding the privacy of our website visitors is important to us. This Privacy Policy sets out the basis on which any personal information we may collect from you, or you provide to us, will be processed and used by us.
1. Introduction
This website www.carglasswindscreen.co.uk (the "Site") is operated by Carglass Windscreen Limited. Head Office Address: Office 4, Slington House, Rankine Road, Basingstoke, Hampshire, RG24 8PH. also referred to in this Privacy Policy as "we" or "us" or "Carglass Windscreens". We are committed to protecting and respecting your privacy and we do not sell or share your information with anyone else.
This Privacy Policy should be read together with our Terms of Use and sets out how we will treat any personal information that you provide us or that we collect from you.
Any links from our website to other websites are provided merely for your convenience and do not imply our endorsement of the content or the provider. If you follow a link to any of these websites, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.
Please read the following carefully to understand how we will treat your personal information.
2. Information we may collect from you through the Site
We may collect information from you online in a number of ways, such as through your use of this Site and through our use of cookies (see our Cookie Use Policy).
Some sections of the Site invite you to contact us for the purposes of requesting an appointment or booking for the provision of our services or a call back from us, or to contact us with enquiries and comments. If you do so, we may collect and process personal information about you such as:
Your name, home or office and/or other personal address, telephone numbers, email address and other contact details;
Your vehicle details;
Records of your correspondence with us, if you have contacted us;
3. Our use of your personal information collected through the Site
We may use personal information collected from you through the Site in the following ways:
To provide you with information that you have requested from us;
To develop and improve our methods of working, in particular through contacting you in the course of our customer surveys and by testing changes and improvement to information systems and processes.
4. Emails, text and other electronic messaging
We may contact you by e-mail, text or other communication methods (either physical or electronic) in connection with your booking, including sending you an appointment reminder using e-mail or text/SMS.
5. Your rights
You have the right to ask us not to process your personal information for marketing purposes. You can exercise that right by contacting us at any time at Compliance (Data Protection), Carglass Windscreen Limited, Office 4, Slington House, Rankine Road, Basingstoke, Hampshire, RG24 8PH.
Please note that by continuing to use our services or the Site and by providing any personal information to us offline or via the Site or to email addresses provided on the Site, you are consenting to our use of your personal information as set out in this Privacy Policy. Please do not provide us any personal information if you do not want that information to be used by us in this manner.
Our Privacy Policy and/or the Terms of Website Use may be amended by us at any time without notice of any kind to you. Please check this page periodically to inform yourself of any changes.
You are entitled by law to request a copy of your personal information that Carglass holds and to correct any errors. You are also entitled to request that your information is deleted from our records. If any such request is made, we will use our reasonable efforts subject to applicable laws to supply, amend or delete the personal information as requested. Any request, or any other question you may have about our privacy policy or the information held about you by Carglass should be made in writing to the following address:
Compliance (Data Protection), Carglass Windscreen Limited, Office 4, Slington House, Rankine Road, Basingstoke, Hampshire, RG24 8PH.
Please note that we reserve the right to charge a £20 administration fee for any information requests and we will require you to prove your identity with at least 2 pieces of identification.